[post_page_title]Goods not services[/post_page_title]
When Bray showed up to her hearing, she had done her research and read up on consumer law. However, the tribunal member told her to ignore all of that. The member judged the case as she saw fit, refusing to award any money for repairing her hair.
She went on to say that consumer law refers to goods and not services, so Bray was not entitled to compensation. Interestingly, the member seemed to have a lot of knowledge about hair, but that didn’t help Bray’s case at all.
